[newsletter]

Main Lobby Registration Area Opens Next Week

The much anticipated reveal of the main lobby registration area is right around the corner. Next Thursday, our three new patient registration bays will open. The new design is modeled after the Outpatient Registration center in the Medical Plaza. With input from our Patient Partnership Council and Patient Access associates, the new design will provide easier access for patients and registrars.

This move also brings a new change for our Cashier operation. The cashier is moving to an interior office and will no longer take payments near the front desk. Instead, our Billing Resolution Specialist will become the primary person for payment collection and the Patient Financial Advocate counselors and Patient Access Representatives will serve as backup. In addition, the Patient Access Director and Manager will move their offices from the third floor to their new home within this space.

By the end of September, we’ll be announcing the final moves from the 3rd Floor and the “official” start of the 3rd Floor Renovation project. Stay tuned to The ICE for details!

HRO Training is Mandatory & Still Available – Sign Up Today!

Platte Valley is committed to safely delivering care and eliminating harm for patients and associates. In fact, the entire SCL Health System wants to increase patient safety – that’s why all care sites in the system are working to become High Reliability Organizations (HRO). What does that mean?

Accidents sometimes occur in hospitals because our work is risky and complex. HRO’s are organizations that have succeeded in avoiding accidents and catastrophes despite their high-risk environments. To reach our goal of becoming one of these organizations, everyone who works here will need to be involved and trained on how and why errors occur. We’ll also need to adopt safety behaviors that will improve our safety culture.

To help you learn these skills, a Healthstream assignment sent via e-mail will allow you to register for a two hour training course. HRO training courses are scheduled at various times and on multiple days in our conference center through September. Every PVMC hospital associate is required and compensated to attend one training session. The number of seats are limited by the size of our conference rooms so register for your preferred session as soon as possible and no later than August 31. Sign up to learn more about your role in making PVMC an HRO!

For questions please contact Patient Safety Manager Colleen Casaceli at 303-498-1553.

Interpreter Services Reminders

Do you need an interpreter when there’s no one available for in-person interpretation?

You have TWO options: PHONE OR VIDEO interpreters.

VIDEO: There are Stratus iPads located throughout the clinical units. For the units that have an iPad, your department account number (or dept. code) is already listed on the iPad for your convenience. If you are borrowing the iPad from another unit, please use your own department number; department ID numbers are on the iPads.

PHONE: To call a Certified Languages International (CLI) phone interpreter:

In Hospital: 1-888-304-0761

Physician Clinics: 1-888-311-9193

These phone numbers help the billing department know who to charge. Please use the appropriate number.

Are you experiencing issues with the video or phone interpreters? NOTE: You may experience a short delay in being connected to an interpreter for both video and telephonic interpreters related to the language requested or the number of requests the call center is handling.

  1. Check the Wi-Fi connection. Make sure it is connected to “SCLHS” and not “SCLHS_PUBLIC.” The Stratus application will not work on an unsecure Wi-Fi connection.
  2. Reboot. Turn the iPad off and back on. The button is located on the upper left-hand side corner of the iPad. Many times, this will resolve the connection problem.
  3. If it is still is not working, call the Stratus customer service line at 1-855-633-1231 if the time/situation permits. Do not call TAC, the iPads are managed by Stratus.
  4. If the need is urgent for interpreter services, call the CLI, the telephone interpreters.
  5. If you are calling the CLI phone interpreters and it rings continuously, please hang up and call again.
  6. If you hear static on the line, ask the interpreter if he/she is using a headset and if they can remove it for better sound quality.
  7. If you hear abnormal background noise and it is interfering with the interpretation session, please let the interpreter know that you are having problems with the connection and to transfer you to another interpreter or end the call and redial.

In order to ensure these issues are being taken care of in a timely manner, please forward ALL concerns with the video and telephone interpreters to Lidia Puga at 303-498-1905 or email at Lidia.Puga@sclhealth.org and report the date/time and location for follow up. Short training sessions can be arranged to review the interpreter devices and resources if you are interested either in a group or one-on-one. Please contact Lidia Puga for further details.

Associate System Survey

This September, a systemwide survey called “The View from You 2018” will become available to all SCL Health employees. It will be available from September 4 – 25

This year’s Associate Engagement survey includes Culture of Safety questions. In addition, Registered Nurses will have questions about Nursing Excellence. The survey is completely confidential.  The online survey does not track back to individuals’ computers. The survey response data are located on the vendor’s server and SCL Health never sees individual responses. All responses are grouped with other responses. The online survey will take about 20 minutes to complete. You can take the survey from your work computer, a computer workstation, your personal computer or your mobile device, such as your phone or tablet.

This is your chance to tell us what you think about our culture, resources to do your job, teamwork, your work team and manager. Share your view about what’s working well and where we have opportunities for improvement. Your input will help to shape our work environment – last year we created action plans to make improvements as a result of the 2017 survey, and together we’ll do the same with this year’s survey results.

It’s easy to complete the online survey. Watch for an email from Press Ganey on September 4. The email contains a link to the survey and your unique password. You can forward the message to yourself, but do not forward it to anyone else. Note: If clicking on the survey link within your email doesn’t open the survey in your browser, go to apps.sclhs.net and launch Internet Explorer from there. Once it opens, copy and paste the survey link into that browser and take the survey. If you still have trouble, contact TAC.

We’re hoping to reach 100 percent participation this year, so please make sure to keep your eyes out for the email from Press Ganey. Your careful feedback is vitally important and extremely valuable.

 

Annual Employee Picnic Coming August 23

Please join us on Thursday, August 23rd from 4:30 – 7:30 p.m. for a Luau Picnic held at Platte Valley’s Healing Garden.

All associates, volunteers and their immediate family are invited.

Dinner will be provided.  There will be games, bounce house, climbing wall, face painting, popcorn, snow cones and cotton candy!

To RSVP please email Stephanie at stephanie.aldrich@sclhs.net or call ext. 3563.

Hope to see you there!

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