ICE: A PVMC Newsletter

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Home » Archives for 3/3/15

February SHARE-A-Compliment Drawings:

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Each time you receive a compliment (either in a SHARE card or via a SHARE email) your name will be entered into a drawing to win one of five fabulous prizes.

For the period February 1 – 14, the following individuals are our “Fab Five” winners:

  1. Karen Vizyak, PT
  2. Jennie Jackson, OB
  3. Mike Opp, Ambulance
  4. Dana Dodson, Cath Lab
  5. Sara Calzia, Lab

For the period February 15 – 28, the following individuals are our “Fab Five” winners:

  1. Deydra Macias, PFS
  2. Jody Renolds, OB
  3. Pamela Smith, ED
  4. Jennie Jackson, OB (yep – both drawings!)
  5. Jinnal Greenwald, HIM

Congratulations to our winners! Please call Administration to select your prize.

Brighton Loves Platte Valley Ambulance

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Brighton Citizen Survey Feb 2015

Platte Valley Ambulance Services was recently included in the citizen survey issued by the City of Brighton. PVAS received the highest approval rating of the agencies listed in the Public Safety section of the survey!

“I am proud of my teammates for all of the things they do on a daily basis to take care of people in need,” says Carl Craigle, director of Platte Valley Ambulance Services. “All of us in the Ambulance Service are proud to represent PVMC and to be part of such a tremendous organization. We hope we’ve made all of you proud.”

You can view the entire survey here.

 

Living the Standards: Imelda

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Imelda

Thank you Imelda in the Bistro for being an outstanding representation of excellent customer service. Imelda is focused on her customers, employees and our guests every day. She consistently addresses our needs and wants and always promotes a positive hospital experience. Imelda is kind, compassionate, and friendly. Thank you Imelda for being excellent!

 

As we integrate the Behavior Standards into our everyday interactions, it’s important to remember to say thank you, and congratulate each other as we improve. Here in The ICE, we want to acknowledge employees who are Living the Standards.

This month’s standard:

I am focused on our patients/customers/clients

  • In every interaction, I acknowledge the patient, introduce myself, provide explanations, set expectations and thank them
  • I protect their personal privacy and information privacy
  • I make every effort to address their needs and wants while promoting a positive PVMC experience
  • I show them that I care by expressing concern, empathy and taking initiative to solve their problems.

Who do you know that is doing a great job living this month’s standard? Send an email to ewiant@pvmc.org today with an employee’s name, some examples, and we’ll do the rest.

 

Team Building for Physical Medicine

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PM photo

A conversation about team-building exercises often brings to mind the usual cheesy speeches and goofy trust falls. But, like everything else, PVMC employees do team building differently.

Two weeks ago, the Physical Medicine Department chose to host their team-building “party” at X-Arena in Thornton, which specializes in building team relationships through obstacle courses, competitions and challenges. The Physical Medicine team got to play a human wrecking ball game, were harnessed to monkey bars 2 stories high, raced each other over gigantic gym balls and played tug-a-war games. There were a few minor injuries and all were exhausted afterwards, but everyone agreed it was an engaging and worthwhile experience.

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