Platte Valley’s intranet is now available on The Landing — SCL Health’s intranet. Take a minute or two to check it out. And, if you’re looking for something in particular that you can’t find, you still have access to our old intranet from the Archive link on the home page.
During Safety Week, SCL Health held a “Good Catch” promotion. Each time an associate logged a Good Catch, they were entered to win a prize. The grand prize was a drone, and Amazon gift cards were given for the runners up. We are very pleased to share that our very own Ellen Wagner from the Special Care Nursery was one of those winners. Congratulations Ellen!
Your Weekly Sherpa is the guide to help you navigate important eSummit with Epic & Business Systems updates. If you have any eSummit with Epic or Business Systems questions, look first in The ICE as it’s available 24/7, then ask your supervisor.
April 8-15 – What You Need to Know This Week:
Wednesday, April 12
• ClinDoc Epic Training (for GoLive Super Users),
• Anesthesia Training (Daisy), **Training Center or MOB2 Conf Rm, 8 am – 5 p.m.
Thursday, April 13
• HIM – Coding Training, **Conf C, 9:30 am – 3:30 pm
Friday, April 14
• ASAP Epic Training (for GoLIve SuperUsers)
• ClinDoc Epic Training (for GoLive SuperUsers)
• Stork Epic Training (for GoLive Super Users)
HealthStream learning courses are now assigned to associates via the new PVMC HealthStream application. To access your new HealthStream training:
• Select the Applications menu on The Landing
• Select: HealthStream
• Enter: Your Network Credentials (your S# & Password)
• Select: Submit
People frequently handle complex tasks by simplifying how they interpret a situation. This is usually a good thing, but simple explanations for why things work or fail are risky because they limit the kinds of precautions people take. As a High Reliability Organization, we should avoid oversimplifying processes. Instead, we should try to seek diverse viewpoints that question accepted information, uncover blind spots, and foresee changing demands. Click here to read more about HROs and Reluctance to Simplify.
If you need the Technical Assistance Center (TAC), it’s really important to understand how to prioritize your issue. Every call that comes into the TAC will receive a ticket number and priority number. Knowing how to prioritize will make the process go much easier. Here’s a quick guide to help you decide whether an IT issue is the most important priority (P1) or something else:
- If the issue has an immediate impact to patient care
- Has an immediate impact to hospital revenue
- If multiple users are impacted with same issue
- AND there is no viable workaround
So, why is it so important to correctly prioritize IT issues? Well, when a P1 issue is reported, an analyst is paged (24/7). They must drop whatever else they are working on to address the new P1 issue. If every issue gets reported as a P1, then it downplays the importance of true P1 problems, and takes longer to get all IT tickets done.
Additionally, if the issue is a P1 to IT, then it is a top priority to the person who reported it too! To ensure a timely resolution, if you report a P1, please remain available or designate another point of contact so that the IT professional can resolve the issue as quickly as possible.
What if your issue is not a P1? There are several other priority levels to consider. Please see the chart below to understand how to decide which priority your problem is.
The Technical Assistance Center can be reached by calling x4357 on any landline in the hospital, or by emailing your issue to TAC.Mailbox@sclhs.net.