The much anticipated reveal of the main lobby registration area is right around the corner. Next Thursday, our three new patient registration bays will open. The new design is modeled after the Outpatient Registration center in the Medical Plaza. With input from our Patient Partnership Council and Patient Access associates, the new design will provide easier access for patients and registrars.
This move also brings a new change for our Cashier operation. The cashier is moving to an interior office and will no longer take payments near the front desk. Instead, our Billing Resolution Specialist will become the primary person for payment collection and the Patient Financial Advocate counselors and Patient Access Representatives will serve as backup. In addition, the Patient Access Director and Manager will move their offices from the third floor to their new home within this space.
By the end of September, we’ll be announcing the final moves from the 3rd Floor and the “official” start of the 3rd Floor Renovation project. Stay tuned to The ICE for details!