Studies have shown that 40-50% of medical information patients receive is immediately forgotten and 30-50% of patients leave their provider visits without understanding their treatment plan. Traditionally healthcare providers “tell” patients what they need to do to be healthy because we think we know what is best for them. Evidence shows improved patient outcomes, however, by using strategies of engaging, communicating, and motivating patients to decide what they should be doing to improve their own health.
In the 4th quarter of 2011 a group of interdisciplinary team members from PVMC had the opportunity to attend the Iowa Chronic Care Consortium Clinical Health Coach training program. Karen Albrecht, Franchesca Neil, Gentry Mansur, Michele Siem, and Dennis Bradberry attended the training and in 2012 have participated in hospital improvement projects such as Project RED, facilitated by Cynthia Reeves, and Smoking Cessation. Recently, they developed a HealthStream module with video demonstrations on how to provide effective discharge education to our patients. Various interdisciplinary departments have been selected to complete the HealthStream module because of their interactions with our patients. Please join us in our change to coaching our patients to health and not telling them to be healthy.