Last month many of us experienced the fun Oscar-winning performances at the Town Hall meetings. This is where we also learned about PVMC’s Behavior Standards. Platte Valley Medical Center is a great place to work. We know that our greatness is about consistency. With every person. Every time.
Our Behavior Standards were developed by your peers and members of the Planetree Steering Committee. As we continue our journey of excellence we have formalized these expectations for behaviors across the organization. Living these standards will help us become even more successful.
Pay attention to those around you. Send a Share-a-Compliment or give a pat on the back when you see someone living these standards well.
I am focused on our patients/customers/clients
- In every interaction, I acknowledge the patient, introduce myself, provide explanations, set expectations and thank them
- I protect their personal privacy and information privacy
- I make every effort to address their needs and wants while promoting a positive PVMC experience
- I show them that I care by expressing concern, empathy and taking initiative to solve their problems.