As of April 1, SCL Health has transitioned the following plans and programs from our current vendor, Cigna, to Liberty Mutual:
- Life and Accidental Death and Dismemberment (AD&D): Basic and Supplemental
- Short Term Disability (STD)
- Long Term Disability (LTD): Basic and Buy-Up
- Family Medical Leave (FML)
NOTE: There are no changes to plan design as a result of this vendor change.
Why the Change?
Liberty Mutual’s disability and leave management systems are integrated, providing better coordination between STD and FMLA. They have a strong clinical model, and lower Associate Supplemental Life and AD&D insurance premium rates for 2018.
Liberty Mutual has a convenient Call Center open 24/7, 365 days, and their online portal allows associates to report and view their claim anytime. Plus, associates can request how they wish to receive communications: via phone, email, or text.
What about pre-filed claims with Cigna?
Liberty Mutual will receive status reports from Cigna to allow leaves to be updated based on STD claim status changes. They will honor current leave status/medical certifications received by Cigna. Pre-filed claims that were reported to Cigna but start after April 1, 2018, will be transitioned to Liberty Mutual. Once Liberty Mutual receives the claim and loads it into their system, the claim will be available to view in MyLibertyConnection. A Liberty Mutual case manager will reach out to each impacted associate to review and collect any additional information needed as part of the claims process.
How to Contact:
Phone: Call 1-800-213-7646. The Liberty Mutual Call Center is open 24/7, 365 days a year.
Web: Log on to www.MyLibertyConnection.com using Company Code SCLHEALTH.
Instant Online Services:
- Report a new claim
- View existing claim (on-line only)
- Request intermittent leave
- Report intermittent leave time
- Report a birth (must have a leave request open)
Please contact SCL Health HR Service Center at 1-855-412-3701 or firstname.lastname@example.org for general questions about these changes. For medical leave questions, contact the SCL Health Medical Leave team at 1-855-824-6309.