What is a Patient Access Representative?
The Patient Access department has always been an integral part of Platte Valley, because the department touches every patient who comes through the hospital’s doors.
A Patient Access Representative is usually the first point of contact for patients. This means that they are responsible for maintaining a positive demeanor in all of their communicative efforts.
Some of the key roles you see include: Out-Patient Registration, ED registration, In-Patient Registration and Admitting, Scheduling, Pre-Certification, and Financial Counseling. Many of their roles play an important part in patient safety, since staff will confirm the patient demographics, ensuring this information is readily available for Doctors and Nurses.
The Revenue Cycle includes all the events that occur from the time a patient enters our healthcare system to the time their bill is paid or otherwise resolved.
With Patient Access at the beginning of the cycle, all other services depend on accurate and complete information from patient identification to entering insurance information to identifying financial needs.
Why Participate in Patient Access Week?
By supporting and promoting Patient Access Week, you are showing your appreciation to the Patient Access team for their hard work and encourage their daily efforts as good will ambassadors.
Join us in recognizing Healthcare Access professionals for their continued accomplishments of service in the healthcare access continuum by celebrating Patient Access Week, April 1 – 7, 2018.