(The following a typed version of a letter from a patient who would like to remain anonymous.)
To All Concerned:
I want to say a big thank you to the staff on the 2nd floor Med/Surg Unit.
I came in on Thanksgiving Day afraid, stressed, hurting like I had never experienced. I was embarassed to have to come in by ambulance and fearful. The ED staff were superb, warm, reassuring and aware of my situation. They protected my privacy.
My nurses, Laura, Jessie and Jamie were !!! No true words to describe the care, compassion, warmth and personality that are just part of their natural selves. While my stay was of physicial nature, the emotional stress I was going through was unsurpassed.
These angels listened, wiped my tears and gave me hugs and reassurance. The nursing assistants were never too busy to make you feel special. Shakera even took a couple minutes to sit with me and talk about my crocheting hobby.
As a veteran acute care nurse, I can only hope that I gave even 25% of the quality of care that I received from these true angels.
Thanks to all of you.
(Name to remain private)
It’s become a common occurrence for us to receive glowing letters like the one shared above. It’s not lost on me that each and every patient letter is a personal reflection on us personally, as well as a hospital culture. I think the holidays are a nice time to pause and remember the extensive (and memorable) impact our interactions with patients and family have on a daily basis (in this case, Thanksgiving Day).
To be sure, we have much to be proud of over the past year, but ultimately it’s the small things that most patients remember when they share their perspective on their experience at PVMC. I want to take the opportunity to recognize and thank each of those mentioned here, but also to acknowledge the many over-and-above acts of kindness and empathy that play out in our hospital each day. Thank you and congratulations to the “angels” mentioned here as well as those whose acts go quietly unrecognized every day of the year. You make a tremendous difference in the lives of those we serve!