Commit to Clear and Complete Communication: 3-Way Repeat-Back
Communication is not just the exchange of information. It is the exchange of information with understanding. Using the 3-way repeat-back allows us an opportunity to confirm that what was said is what was heard. When exchanging information:
- The Sender initiates communication using the Receiver’s Name. The Sender provides an order, request or information to the Receiver in a clear and concise format.The Receiver acknowledges receipt by a repeat-back of the order, request or information.
- The Sender acknowledges the accuracy of the repeat-back by saying, “That’s correct!” If not correct, the Sender repeats the communication emphasizing the correction.
Common uses of the 3-way repeat-back include handling of sharps, critical lab values, verbal and telephone orders.
Healthcare literacy is an issue we face every day. When giving instructions or teaching someone something new, it is critical to validate their understanding. Using the teach back method allows us to evaluate their understanding and make corrections when something is misunderstood or misinterpreted. In validating understanding, it is important to avoid questions like, “Do you have any questions?” Instead use statements that start with, “Tell me…” or “Show me…” Here are some examples:
- “Tell me how you would know if…”
- “Tell me what you would do if…”
- “Show me how you would…”
Common uses of the teach-back method are when precepting someone, providing education to patients and families, or anytime you are giving instructions. If you would like to download the flyer for this month’s safety behavior, you can click here.