Sharing the love makes everyone’s day easier, so we’ve decided to add a regular segment to the ICE to share positive reviews that come to us through our various digital channels. Keep up the great work and enjoy the positivity!
In February, Platte Valley Medical Center was the top performer in the system in these areas:
- Tests and Treatments
- Visitor and Family
2nd in the system in:
- Personal Issues
3rd in the system in:
In addition, Platte Valley earned 4 Stars for Quality Care by the Centers for Medicare & Medicaid Services. The star ratings is based on composite scores of mortality, safety, readmission, patient experience and effectiveness of care. The national average is 3 stars.
We also received the Outstanding Patient Experience Award™ by Healthgrades. The Outstanding Patient Experience Award™ recognizes hospitals for providing outstanding patient experience based on 10 measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions. The award is based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data from the Centers for Medicare and Medicaid Services (CMS).
Way to go associates and volunteers! Our stellar scores are a result of the hard work you do every day – thank you for your dedication to our patients’ great experience here.
For the past 10 years, Carl Craigle has certified every Brighton police officer in CPR, first aid, automated defibrillation, gunshot wounds, bleeding control and tourniquet application. Because of his training and certifying officers, Brighton officers have saved multiple lives. He has certified Brighton Police Explorers and trained students in the Citizen Police Academy. He also delivers donated gifts every Christmas by portraying Santa. Carl earned the Brighton Police Department Partner Agency Meritorious Service Award during the department’s annual awards banquet on March 10 at the Riverdale Dunes Clubhouse.
Congratulations Carl, this award is well deserved and couldn’t have gone to a better partner!
What is a Patient Access Representative?
The Patient Access department has always been an integral part of Platte Valley, because the department touches every patient who comes through the hospital’s doors.
A Patient Access Representative is usually the first point of contact for patients. This means that they are responsible for maintaining a positive demeanor in all of their communicative efforts.
Some of the key roles you see include: Out-Patient Registration, ED registration, In-Patient Registration and Admitting, Scheduling, Pre-Certification, and Financial Counseling. Many of their roles play an important part in patient safety, since staff will confirm the patient demographics, ensuring this information is readily available for Doctors and Nurses.
The Revenue Cycle includes all the events that occur from the time a patient enters our healthcare system to the time their bill is paid or otherwise resolved.
With Patient Access at the beginning of the cycle, all other services depend on accurate and complete information from patient identification to entering insurance information to identifying financial needs.
Why Participate in Patient Access Week?
By supporting and promoting Patient Access Week, you are showing your appreciation to the Patient Access team for their hard work and encourage their daily efforts as good will ambassadors.
Join us in recognizing Healthcare Access professionals for their continued accomplishments of service in the healthcare access continuum by celebrating Patient Access Week, April 1 – 7, 2018.
Platte Valley Medical Center recognized the unique contributions of certified nurses on Certified Nurses Day, March 19. PVMC applauds and honors the work of certified nurses everywhere. On this day, we celebrate your invaluable contributions to better patient outcomes and your steadfast commitment to nursing excellence. Thank you for going the extra mile to provide expert care in our increasingly complex world of nursing. You are an inspiration! During the celebration, the following certified nurses were honored:
- Michele Siem, Critical Care Registered Nurse
- Billy Nolan, Certified Cardiovascular Care Coordinator
- Andrea Moore, Certified Emergency Nurse
- Scott Miner, Certified Emergency Nurse
- Wendy Colon, Certified Disaster Healthcare Professional
- Marika Sexton, ONS, Oncology Certified Nurse
- Jessica Cline, Certified Medical Surgical Certification, ONS Chemo/Bio certification
- Laurie Turner, Breast Health Navigator Certification
- Rikki Turner, ONS, Oncology Certified Nurse
- Dianna Read, CCRN – Critical Care Registered Nurse
- Joy Memmen, CCRN – Critical Care Registered Nurse
- Chris Anderson, Neonatal Intensive Care Certification (RNC)
- Kathy King, Neonatal Intensive Care Certification (RNC)
- Beth Thompson, Neonatal Intensive Care Certification (RNC)
- Taira Garcia, Neonatal Intensive Care Certification (RNC)
- Jayne Dilling, Neonatal Intensive Care Certification (RNC)
- Brindi Pinkleman, Neonatal Intensive Care Certification (RNC)
- Christine Salvi, Certified Patient Experience Professional
- Kurt Gensert, Healthcare Administration Management Certification
“Specialty certification has always been a personal milestone for me,” says Kurt Gensurt, RN, FACHE, Chief Operating Officer. “It represents the dedication to a specific specialty that goes beyond competence, but speaks to real mastery. By the time you’ve accumulated the required CEUs, hours of experience in the specialty, and passed a rigorous test covering the current standard of care, it really says something about you as a person and as a nurse. I respect the credentials of someone who shows that kind of drive. PVMC certainly values the process and I encourage everyone to consider taking the leap in their respective area(s) of practice.”
Certification validates a nurse’s specialty knowledge for practice in a defined functional or clinical area of nursing. According to data collected by the American Board of Nursing Specialties in 2016, more than 769,917 nurses in the United States and Canada held certifications. These certifications are granted by 28 certifying organizations and represent 144 different credentials. There are many nursing certification specialties such as medical-surgical, pediatric, pain management, cardiac vascular, oncology, hospice, case management, emergency nursing, critical care and many others. Many nursing certification bodies exist to serve the full range of specialized nursing care offered in the contemporary health care system; national nurse-certifying bodies should be accredited by either the Accreditation Board for Specialty Nursing Certification (ABSNC) or the National Organization for Competence Assurance (NOCA), or both. PVMC encourages national board certification for all its nurses.
In addition, certification benefits patients and their families, validating that the nurse caring for them has demonstrated experience, knowledge and skills in the complex specialties of acute and critical care or other specialty. If you would like to learn more and qualify on a discount for certification in your specialty please click here.
Certified Nurses Day is an annual worldwide event dedicated to celebrating certification as a means to ensure high standards of patient care and to promote continuing excellence in the nursing profession. Initially proposed by the American Nurses Credentialing Center, the day honors the birthday of the late Margretta “Gretta” Madden Styles, an international pioneer of nursing certification who designed the first comprehensive study of nurse credentialing.
Please join Platte Valley Medical Center and the nation’s national nursing certification organizations in honoring those hardworking, dedicated nurses for their professionalism, and a job well done!
Andrea Moore, Emily Kruchten, Bethany Gable, and Joy Memmen recently attended a week-long class at Colorado Center for Nursing Excellence. Students attend the course and are given instructions and pearls of wisdom on teaching nursing students. At the end of the course, the students are honored with the title Clinical Scholar.
In many hospitals, Clinical Scholars assist with teaching and instructing nursing students. They serve as a bridge between the clinical environment and the academic environment. Clinical Scholars are employed in their clinical roles within hospitals and are often the clinical experts, as is the case for our four newly minted Clinical Scholars. Several of our Clinical Scholars have been serving in this role to teach nurses with experience that want to orient to a new specialty area. Andrea and Bethany are serving as Clinical Scholars for the Emergency Department, while Emily and Joy serve in Critical Care. We would like to express our heart-felt thanks to the PVMC Foundation for their generous support in funding the cost of tuition for this class. We are grateful that the Foundation is so vested in our future as to provide the funding for quality education and training for our staff.
Andrea Moore and Joy Memmen were both nominated for the Denver Metro Regional Nightingale Recognition Award. The Awards Ceremony was held Saturday March 10. The Nightingale Award first recognized nurses in Colorado in 1986. The Bronze statue of Florence Nightingale caring for a wounded soldier that each State winner receives embodies the attributes of our modern day “Nightingales.” At the Regional Denver Metro Area event there were 148 nominees and 24 of the finalists were selected as finalists, who will be progress to the State level. The nominees are nurses that advance the profession of nursing and the positively impact their community through advocacy, leadership, and/or innovation. These nurses are intelligent, dedicated and selfless in providing care in whatever environment they are found.
Joy and Andrea both were nominated for their exemplary Leadership qualities. Those of you who know Andrea and Joy have observed them go over and above to assist with patient care and providing education and support to PVMC staff. This was the second time that staff from PVMC were nominated (Peggy Jarrett was our first) for this prestigious award and we were well represented by our two nominees.
While rounding towards the end of her shift last night, Singmi, a CNA in our MST department, became concerned when a patient told her “I don’t feel right.” Singmi quickly alerted a nurse, Tasha, who checked the patient and discovered a potentially life-threatening issue. Tasha called a RAT, and the patient was quickly stabilized. The great instincts and quick actions of these two people meant that the patient’s issue was solved before it became a bigger and more serious situation. Thank you Singmi and Tasha – your care and skills saved the day, and we appreciate how deeply you care for your patients on a daily basis!
Please understand how absolutely vital and important your SCL Health – Platte Valley Medical Center Oncology Department is to our community. It is without reservation that I say that this department and its amazing staff is what is allowing additional precious time with our incredible Mother, Melody Thompson.
Fighting Stage IV Ovarian Cancer for two years would not have been an option without this department. She would have had to continuously travel outside of her comfort zone and endure long days of chemotherapy and continuous follow-up visits in an unknown and stressful atmosphere. Many “rural residents”, herself included, may have decided to forgo the urban options.
We would like to name each and every physician/nurse/staff that have and continue to care for their patients at Platte Valley Medical Center
Dr. William E. Lee, Dr. Levandovsky, Mareeka, Lori, Rikki, and Trish
There are no words that can convey my gratitude to this Department and its staff. Thank you. Thank you SCL Health.
PVMC passed their Level III Trauma Designation Review with no deficiencies. Of note, the surveyors were very impressed with our facility, staff and the collaboration of all departments that make a successful trauma program. Strengths that they recognized:
- Administration support of Trauma outstanding
- Interdepartmental relationships really stand out
- PI program is outstanding, one of the best they have seen
- Education for trauma is great, keep up the commitment to education
- ED runs efficiently and strong
- EMS onsite is such a strength and a plus for good patient care
- The improvements in care that have had to take place for trauma have benefited all of the patients (not just trauma), your community is coming to your hospital for care.
Thank you all who were involved and who participate in the trauma program on a daily basis.
“When I was at PVMC last week I locked my keys in the my car. It was not good and I was needing to get to another meeting in Fort Collins that afternoon. I went to the front desk and Soledad was amazing at helping me out! She called around the hospital to see if someone could help me, but no luck there. She then called her family member who was a lock smith who was able to come in 15 minutes to open the door! I had told Soledad my phone and bank card were also in the car, but I would get cash to pay the lock smith once the car was open. The best thing was Soledad shared with me some beautiful chocolate cover strawberries she had been given! A true delight! While I was waiting, Soledad was getting off her shift. She came over and checked on me and offered to pay the bill should there be an issue! I assured her all was well and thanked her for her time and effort. What Soledad did not know is that my father had died the previous week and it had been a very long week for me. Her kindness was such a gift and she is the perfect ambassador for PVMC in the front lobby. I wanted to make sure you were aware of this gift of a person greeting people as they entered PVMC, she certainly was to me!
Regional Donation Consultant – Donor Alliance
**If you have received a great patient compliment or story, we want to hear about it. Please share it with Evelyn Wiant at email@example.com or 303-498-1481.
Please join us tomorrow, Wednesday, February 14 from 3-4 p.m. in the Bistro for a special Valentine Ice Cream Social! Assorted ice cream bars and cups will be served.
*There will be ice cream delivered to the night staff starting at 8 p.m.
We will also have carnation flowers with a card for sale for $2.00 at the front reception desk. All proceeds will go to the Employee Assistance Fund.
We’d like to take this opportunity to wish the entire Platte Valley family – our hospital associates, clinic associates, physicians, volunteers, community partners, board of directors, and even our four-legged Pet Partners – have a Happy New Year!
2018 is just a heartbeat away. We want everyone to be able to celebrate the new year with family & friends. We also want everyone to arrive home safely.
If you’re planning to go out on New Year’s Eve;
1. Drink responsibly
2. Designate a sober driver
3. Only travel with people you trust to places you trust.
If you’re celebrating in the Brighton or Lochbuie area and need someone to get you home safely, Platte Valley Ambulanec is offering free rides! Just call 303-304-2012 and they’ll give you a ride home. This service will be offered from 9:20 p.m. New Year’s Eve to 2:30 a.m. New Year’s Day.
Please have a joyful and safe evening as we say “so long” to 2017 and welcome in 2018 with all it’s potential and possibilities. We’ve had another amazing year of progress, growth, achievement and celebration. Thank you all for being a part of each day.
See you next year!
In the spirit of the holidays, associates in perinatal have enjoyed some fun projects. They have made a holiday bulletin board with a stocking soon to be filled with goodies for each of the units including those awesome housekeepers.
Other associates made locker magnets for their doctors, nurses, techs, anesthesiologists, managers and pediatric nurse practitioners. Their goal as a unit this year was not only to give the best care possible to their patients, but to also become closer to each another as a cohesive team on a personal as well as a professional level.
Happy Holidays to each of you from all of us in the OB Department.
Platte Valley Medical Center was recently notified by Planetree of those selected for the hospital’s 2017 Planetree awards. Although it was a tight race, all PVMC associates nominated were selected as winners. The following associates were recognized not only by members of Platte Valley’s Planetree Steering committee but also by Planetree International for their commitment to Platte Valley’s promise of excellence in Patient/Person Centered Care.
AND THE WINNERS ARE……..
Winner of the Planetree Scholar Award,
Rosalva Vasquez, EVS
….The smile this associate has lightens up a room. Rosalva has a way of connecting with her patients and understands the importance of her role in their wellbeing. She never says no and will always goes above and beyond.
Winner of the Team Innovation Award
Ambulance Dept. Carl Cringle, Ambulance
…..From Santa to taxi service, our ambulance crew does it all Not only do they provide our community with High Quality care, they share their knowledge and expertise among other EMS departments. Being visible in the community is key and this team never lets Brighton down.
Winner of the Planetree Scholar Award, Clinical
Gene Abbott RN Manager for the GI Lab
….Team player with a sense of humor. That is how Gene is referred to by his colleagues, patients, and providers. He is a true team player always keeping his patients front and center. From preadmission, scheduling, and callbacks, his patients feel his caring in everything he does. He touches everyone he cares for in a personal way.
These winners will be presented with awards at the Platte Valley Medical Center Foundation Concert Event, March 9, 2018. If you see any of these winners, give them a huge congratulation on the work they have done and continue to do for our patients and their families in this facility as well as out in the community.
Jackie Dunkin, director of HR, has been at Platte Valley for more than 34 years. She will be retiring and is looking forward to enjoying her free time:
“My husband and I are homebodies, so we don’t have any big plans,” says Jackie. “However, I plan to do a lot of little things that I enjoy, such as learning new vegan recipes, giving Bible studies, volunteering for church and religious activities, improving my piano playing skills, and getting my house really clean. Best of all, we plan to visit our grandchildren more frequently. Grand baby girl #2 (from Brad, for those of you who knew my son from years ago) is due February 25! After both my husband and I are fully retired in two or three years, we’re hoping to move to the country, where I am hoping to find a fixer-upper and more frequently use all those tools I’ve collected over the years.
“I have so enjoyed working at PVMC with all of you over the last 34 and a half years, so leaving is really hard for me. But it’s time. Never at any other job have I felt the closeness and “family” like we have here at PVMC. Never lose that. I’ll think of you often. But rest assured, you’ll be in good hands with Ginny, the new HR Director. She’s a sweetheart, and I know you’ll love her.”
Laurie Johnson is the director of Patient Financial Services, and has been here for 11+ years. She will be moving to a new role as the Director of Patient Financial Services at Estes Park Medical Center.
Please join us to celebrate their years of service at Platte Valley, and wish them well on their new adventures.
This year SCL Health Oncology Services awarded Platte Valley Medical Center the first annual Making strides against breast cancer trophy for highest overall associate participation. PVMC had the largest number of associate participation in this year’s 5K walk, beating out all of the other Denver care sites. This will be a traveling trophy and if PVMC wants to keep the trophy here we will need to continue to “win” it back each year be making sure we have the highest site participation in the annual walk.
Thanks and congratulations to everyone who participated!
Each year during the holiday season, we hand out a letter of gratitude to our associates. Traditionally, this letter has contained information about a holiday bonus for eligible employees, and a coffee coupon for everyone. But, not everyone enjoys drinking coffee, and over the years we’ve had requests to “mix it up” with a different kind of coupon. This year, we’ve randomly distributed some vouchers for $5 off your total purchase in the Bistro. These can be used to purchase coffee, if you’ve been waiting patiently for your peppermint mocha with whipped cream, or can be used towards other food and beverages in the Bistro. We hope you’ll like the change, please let us know by emailing firstname.lastname@example.org.
You all do a wonderful job of making Platte Valley Medical Center a safe place to be healed and to work. During Safety Awareness Week, we participated in a system-wide Good Catch contest to inspire our associates to catch and report all safety concerns so they can be addressed and prevented. Platte Valley associates also had our own site-specific contest. Here are our winners:
The $150.00 gift certificate for fall prevention went to these two associates ($75.00 each) for actually catching/preventing a patient fall:
- Pat Nelms (Medical Imaging)
- Laura Baynard (Medical Imaging)
$25.00 King Soopers gift certificates were given to:
- Valerie Hunt (L & D)
- Christina Anderson (Postpartum)
- Veronica Clark (Nursery)
- Theresa Solano (MST Charge RN)
- Taylor McCulloch (Physical Medicine)
- Rikki Landers (Oncology Clinic)
- Nathan Border (ICU)
- Larissa Kreutzer (ICU)
Today, October 4, is Harold Dupper’s official last day before he moves on to a new adventure and a new position at Vail Health (formerly Vail Valley Medical Center). If you see him out and about the hospital, make sure to say “see you later” and wish him well in his new journey.
It’s been an honor to have Harold at Platte Valley for nearly two decades. His keen financial wisdom and economic strategies have led Platte Valley through the greatest growth period in the hospital’s history. During his tenure as CFO, he provided the strategic financial leadership that helped Platte Valley become the amazing hospital it is today.
“It has been a tremendous privilege to be on the Platte Valley Team,” Harold explains. “Everyone – from the Board to front line staff – has worked together in such a collaborative way, which has made working here so meaningful. I’ve shared success with so many people and it’s been really rewarding to be a part of and to have a role in the achievements and journey of Platte Valley. I am grateful to have shared so many personal and professional experiences with my Platte Valley Teammates, I will miss and treasure each one.”
I am extremely pleased to announce a few changes and promotions on the PVMC IS/CI Team.
My profound thanks, and congratulations, to all three of these individuals. Please join me in sharing your well wishes with these PVMC family members the next time you see them.
Our stroke survey last Friday was successful, and Platte Valley was re-certified as a Primary Stroke Center by The Joint Commission! Our staff did an excellent job of explaining the wonderful stroke care that we give, and responding to the survey questions. Overall it was a very satisfying and successful day. The surveyors did comment on the beautiful hospital and the amazing staff that we have here at Platte Valley.
Thank you Platte Valley staff, and especially to Billy Nolan, our stroke coordinator, and his team.
Yes, you read that right! Three of the Innovation Challenge winners are Platte Valley employees!
Bianca Schroetlin, Chris Bowlin and Evan Landvik are all winners of the SCL Health Innovation Challenge. Associates across the system submitted nearly 300 ideas as part of SCL Health’s first ever Innovation Challenge, so we are very proud to have not one, but three winners.
Bianca’s project is to “harness the power of video emails and nurse phone follow-up to reduce hospital readmissions by enhancing patient aftercare through: connection, education, understanding and adherence.” Essentially, with the support of educational videos and follow-up, this project aims to increase the likelihood of patients adhering to discharge instructions and improve their recovery.
Chris’ project also centers around reducing readmissions, specifically of patients suffering from COPD. This project would provide COPD patients with a non-invasive ventilation device to take home after being discharged. Patients who use the device would be able to avoid exacerbating their COPD, and prevent future visits to the ED with escalated symptoms. In the long term, this project hopes to decrease the amount of time a COPD patient is admitted to the hospital, and improve their overall quality of life.
Evan’s project seeks to create a multi-agency care plan on a shared digital platform. If you’re thinking this isn’t a new concept, you may be right, but Evan’s idea takes this concept a step further than what’s currently available. “What is unique about this idea,” reads the project proposal, “is that it creates a common plan for multiple, otherwise-unaffiliated agencies to reference, document and share information with each other.”
All of the Innovation Challenge winners will receive $1000 plus the funding needed to put their projects into motion. If you see them out and about, please take a moment to congratulate Bianca, Chris and Evan, and wish good luck on their new ventures! Thanks for making Platte Valley so very PVMC Proud!
“When I started here at PVMC, one of my new co-workers took me from the MOB to the Bistro and said hello to almost everyone we passed. She knew their names and it didn’t seem to matter if they were an employee or a patient. I remember thinking how amazing it was that she was so familiar with everyone. Five years later, I find myself saying hello to almost as many people, and knowing most of their names. It reminds me of what a wonderful community hospital this is, and what a great place it is to work.”
“Looking back over the last 10 years at our “new” campus, I recognize what a special time it was to be a part of the move. The detailed planning, the excitement in the community as we revealed the new campus at our public Open House prior to the move, packing up our old office and working in the new hospital before the patients were here… but what I remember mostly clearly was the morning our first patients arrived here. I can still feel the anticipation as we watched with the news crews awaiting the ambulance transfers from one campus to the other… now it’s business as usual, but on that day, it felt like we were holding our breath as we prayed we’d prepared everything according to plan and our patients would arrive safely. It was a truly unique time in our history.”
“I’ve only been here for five of these ten years, but one of my favorite memories is from the month or so when we were filming the Patient’s Voice video “Who Inspires You?” It was wonderful to hear my coworkers speak highly of each other’s skills, dedication, and commitment to this hospital. Every time we had to review the video during the editing process, I was surprised to find I was misty-eyed! I also loved getting a glance at other people’s jobs, especially the ones that are very different from mine.
It’s incredible to think that on Monday, July 10, Platte Valley Medical Center will be celebrating its “golden” 10th birthday at Prairie Center! Within the last 10 years, we have seen enormous growth from our community hospital. All of our accomplishments have helped us to flourish into the regional medical center we are today.
Some of our biggest accomplishments include: becoming a Primary Stroke Care Center, an Accredited Chest Pain Center, and a Level III Trauma Center. We have also added a second cath lab (opening soon), a dedicated sleep lab, our new, 60,000 sq ft Medical Plaza 2, and our Advanced Wound Center & Hyperbarics clinic! Whew! Are you out of breath just reading all of that?!
A few statistics from our last 10 years:
- 10,596 Babies Born
- 36,690 Surgeries Performed
- 210,553 Emergency Room Visits
- 48,786 Ambulance Calls
- 7,374,629 Lab Procedures Completed
- 46,757 Mammograms Done
- 83,936 Ultra Sounds Performed
- 80,827 CT Scans Completed
- 22,731 MRI’s Executed
Just like our hospital, these statistics continue to grow each day. Just think of how many more accomplishments we will reach in our next ten years!
We could talk all day about how Platte Valley Medical Center continues to grow and develop each year, but instead we invite you to join us on Monday July 10, from 2-3 p.m. for some Spring Fling Cake and fresh fruit in the Bistro. Come take part in our collective art piece that will be displayed in the hospital for years to come. July 10 is a day to celebrate 10 years at our Prairie Center campus, but most importantly it’s a time to celebrate our Platte Valley family and how far we have all come in the last 10 years.
As we move through the eSummit with Epic & Business Systems transition, we want to hear your success stories. Give us a few sentences on your “wins” for the week, whether it’s an issue you solved or a tip you’d like to share. Be sure to include a photo of yourself! Email your stories and photos to email@example.com.
In spite of the weather (cold and snowy), it was a special evening (planned by HR staff) with great music and wonderful food … fitting indeed for the occasion. Sixty associates with a total of 705 years of service were recognized and honored with gifts and words of appreciation during the Service Awards dinner,
Although not always recognized for the patient care they provide, our nurses are among the best, most compassionate associates around. Not only do they care for the clinical needs of our patients, but are also there to listen and bring comfort to those we serve.
Just recently, during National Nurses’ Week (May 6-12), our hospital leadership and other associates had the opportunity of recognizing and honoring these special people and the services they provide.
Also during the week, all PVMC nurses were entered into a drawing for a number of gifts, including Rockies tickets, logo store gift certificates, movie tickets and massages.
This Thursday, May 25, all employees are invited to our annual Bonus Breakfast from 6:30 – 10 a.m. in the Bistro! You may select from the fruit & yogurt bar, hot cereal, and pastries, as well as a beverage from the fountain or the coffee dispenser (Starbucks and grill items are excluded from the breakfast). Eligible employees will receive a special incentive reward on your May 25 paycheck. Check with your director on or after May 25 to receive your personal letter with details.
During Safety Week, SCL Health held a “Good Catch” promotion. Each time an associate logged a Good Catch, they were entered to win a prize. The grand prize was a drone, and Amazon gift cards were given for the runners up. We are very pleased to share that our very own Ellen Wagner from the Special Care Nursery was one of those winners. Congratulations Ellen!
Last week we celebrated Safety Awareness Week by recognizing “lifeguards for safety” in every department. Each lifeguard received lifesavers candy for a wide variety of responses that demonstrated what they do to keep our patients safe. Some of our staff also reported Good Catches in the occurrence reporting system. (Good catches are also referred to as near misses and are instances where an error occurs but is caught before it reaches the patient, a visitor, or our associates.) To recognize the good catches reported last week, $20 movie coupons were awarded. And the winners are…
Our good catches were submitted to SCL Health to be entered in the system-wide drawing for the grand prize (a Phantom Drone) or one of ten $100 Amazon gift cards. Stayed tuned; PVMC may have more winners!
Please remember to continue to complete occurrence reports for any good catches you observe. We are all “winners” when safety is improved!
Over the last two years my husband has been very ill. During this time I have received tremendous support, including PTO time from everyone, boxes of food, cleaning supplies, TP … you name it … and I received it. This support came from Physical Medicine and the Ortho doctor’s office. Physical medicine made dinners and delivered them and even gave me a gift card for a significant amount to King Soopers.
I received a check from Daryl and a check from the Employee Assistance Program. Faye Sneeringer came out to help me with legal papers and as a witness.
It has been one of the hardest times I have ever gone through, but the support I received from my Platte Valley family has been above amazing. (Administration should be extremely proud of “our family”).
I do want to apologize for taking so long to get this thank you written. It has been a very emotional time for me.
I Love each and every one of our family.
Thank you from my entire being!
Deborah Windholz LMT
PVMC Physical Medicine
Whether you contributed to the collection boxes or “adopted” a needy child for the holidays, you all did an amazing job donating toys, stuffed animals, and even clothing to our Joyful Journeys toy drive. The staff at Joyful Journeys estimate they were able to provide a holiday gift for over 1,000 children in our community. Great job everyone, your generosity brought some love and happiness to our community! If you donated and would like a receipt, please email firstname.lastname@example.org.
The Platte Valley Ambulance Service was featured in last week’s Brighton Standard Blade newspaper for the fun they bring to the local community, delivering presents to local children on Christmas Eve. Carl Craigle, Chris Mulberry, Mindy Forbes, and Michal Michalkow are all mentioned as part of the Santa delivery crew. The full story can be found at the Standard Blade website.
The BCEP (Brighton Community Emergency Physicians) recently awarded Emergency Department associate Lori Thompson as “employee of the year”! Lori has worked at Platte Valley for 19 years which shows a glimpse into the dedication she has for this hospital. She strives to provide a great working environment for her coworkers and is always positive and upbeat. Lori works hard to provide the best patient care experience. She displays great leadership in her role as charge nurse and also as part of the leadership team for all of us. Lori is a deserving candidate for employee of the year so, next time you see Lori make sure to congratulate her on this award!
You may have seen or met Lidia Puga in the hallway; she’s a friendly person with a warm smile and a cheerful personality. For the past 15 + years, Lidia has been the hospital’s Spanish translator and interpreter, and as the only official translator/interpreter in the building, she’s incredibly busy! On a daily basis, Lidia is called upon to translate written documents and perform verbal interpretation from Spanish to English. However, to say Lidia is “just” a translator is to put her into a very narrow box.
Lidia has always had a love for other cultures and helping people. She started working in hospitals as the Supplies, Processing and Distribution department at Mercy Hospital in 1989. A year later, Lidia transferred to the Pharmacy where she became certified as a pharmacy technician and worked in Mercy’s inpatient pharmacy. When the hospital closed in 1995, Lidia moved to Denver Health Medical Center where she worked in both the inpatient, outpatient, and clinical pharmacies. Throughout the years, Lidia was often called upon to interpret for Spanish-speaking patients, and became very familiar with translating medical terminology.
In 1996, Lidia went back to school to study to be a Spanish Translator but given her hospital work background, she quickly realized healthcare interpretation was her perfect match and took courses for court interpreters (there were no classes for medical interpreter back then) to learn proper techniques, etc.. While in school, she earned the privilege of becoming a member of the Golden Key Society, meaning she graduated within the top five percent nationwide, and earned the Phi Sigma Iota status which recognizes outstanding accomplishment in the study or teaching
of academic fields related to foreign language or culture. She also taught Spanish and Pre-Columbian and Mesoamerican Culture at Metropolitan State University of Denver. At MSU, she was the project coordinator and lecturer for study abroad courses taking students to Central American countries to improve their language skills. She did this all while raising two daughters and holding a full-time job.
From day to day you can find her teaching at new employee orientation, attending patient appointments, translating for individuals, testing language competency for bilingual employees, teaching the Spanish discharge class for new moms and their babies, or working on interdepartmental projects – all with not a minute to spare. And that’s just the things she accomplishes at PVMC!
Outside of her job, Lidia also leads language competency exams for bilingual officers for the Denver Fire Department at MSU, the Littleton Police Department, and formerly the Denver Police Department (DPD). When she has free time, Lidia loves to go dancing with her husband, go hiking, read about other cultures, and working on her home.
Lidia isn’t the average interpreter that you would find elsewhere, but so much more. Her vast amount of knowledge of the hospital, its history, and other cultures gives her a special insight, and her experience working with all the hospital departments makes her a vital component in the Platte Valley family. You can reach Lidia for translation or interpreter services by calling X 1905 or by emailing her at email@example.com.
The Get With the Guidelines Stroke Silver Plus award recognizes hospitals that achieve 85 percent or higher compliance to core standards of stroke care as outlined by the American Heart Association/American Stroke Association stroke achievement measures for 12 consecutive months and achieve 75% compliance on at least five additional stroke quality measures during the same 12-month period. PVMC exceeded these requirements by achieving greater than 97% compliance on all of the stroke achievement measures and greater than 90% compliance on six of the stroke quality measures.
The Honor Roll Elite award recognizes our achievement in door to needle times for the administration of IV tPA (a clot buster). To achieve Stroke Honor Roll Elite, hospitals must administer clot-busting medication must within 60 minutes in at least 75% of acute ischemic stroke patients treated who are with IV tPA.
Congratulations and thank you for your hard work to provide our stroke patients with excellent care!
National Nurses’ Week, May 6-12, is a time to celebrate and thank the dedicated nurses on our staff and around the nation. During this week, nursing administration will provide prize drawings each day, chair massages, and a smoothie/coffee cart for all the nurses on staff.
Please take a moment to say thank you to our great nurse staff for the special work they do each day.
You may have had a short meeting with Alma Jackson, one of our Employee Health nurses, or seen her in the halls. She’s a friendly person, but beyond that, she is also a committed professional. Alma has a talent for translating complex research into understandable terms, and her favorite topic to work on is safety and quality.
Alma recently spoke at the national conference of the American Association of Occupational Health Nurses; her topic was Promoting Health and Safety in an Aging Workforce, which was also the subject of Alma’s dissertation for her PhD. Her topic offers simple guidance for professionals in any industry to help create safer working conditions for older workers. For example, she says, “most people don’t know that people over 60 need 2-3 times as much light to see the same thing as a 20-year old.” Alma has pitched this topic many times for organizations like 3M and Yellowstone National Park. “It doesn’t matter what industry you’re in,” says Alma, “anyone can benefit from information like this, younger workers as well as older ones. Simple things like better lighting can really improve working conditions for everyone.”
Her expertise also led her to write a chapter in a recently published handbook called High Reliability Organizations: A Healthcare Handbook for Patient Safety & Quality. The book examines ‘zero-accidents’ safety programs in high-reliability organizations, such as the airline industry, in order to improve patient safety.
Alma’s chapter explains the role of the bedside nurse in research to improve safety. The content was inspired by some of the students Alma teaches at Regis University, and their experiences in the field. The book, and Alma’s expertise could be used to design a patient safety & quality program in other healthcare organizations.
Currently, Alma is using the research and work from her dissertation to write her own handbook on safety for the elderly. Alma would like this book to be more friendly for the general public, so that anyone can learn from the information. She isn’t sure when the book will be ready for publication, but she’s excited to bring her own brand of simple explanation to improve the lives of others.
Each time you receive a compliment (either in a SHARE card or via a SHARE email) your name will be entered into a drawing to win one of five fabulous prizes.
For the month of March, the following individuals are our “Fab Five” winners:
1. Bev Lutter, ICU
2. Tia Struck, Spectrum
3. Sara Calzia, Lab
4. Soledad Talmadge, Nutrition Services
5. Imelda Flores, Nutrition Services
6. Taira Garcia, OB
7. Diana Rocha, OB
8. Sally Cunningham, Nutrition Services
9. Nikki Shell, OR
10. Christine Salvi, OB
For the month of April, the following individuals are our “Fab Five” winners:
1. Veronica Clark, OB
2. Glenda Beyers, OB
3. Christina Miller, PFS
4. Sumaira Zaka, Lab
5. Owen McKeough, Ambulance
6. Nicole Andrews, PACU
7. Jessica Tedder, OB
8. Rachel Mascorro, OB
9. Lisa Houghton, OR
10. Dana Knight, Nutrition Service
Congratulations to our winners! Please call Administration to select your prize.
It’s time once again to celebrate the vital work of healthcare, and say thank you to our dedicated staff. To mark the occasion, your HEAT team has planned the following events for all employees to participate in:
- Administration rounding in departments, 2:00 – 3:00 pm and 6:00 – 7:00 pm
- Employee Assistance Fund, spin the wheel for NEW prizes, in the Bistro from 11:30 am – 12:30 pm
- Prize drawings, winners will be e-mailed and posted by the Bistro every day.
- Employee Assistance Fund, spin the wheel for NEW prizes: Bistro from 11:30 am to 12:30 pm, traveling to departments from 6:00 pm – 7:00 pm
- Spring Fling Cake: 2:00 – 3:30 in the Bistro
- Employee Photos on display near the Bistro
- Deadline for voting on photos is 3:00 pm Thursday
- Prize drawings, winners will be e-mailed and posted by the Bistro every day.
- Employee Assistance Fund, spin the wheel for NEW prize: in the Bistro from 11:30 am – 12:30 pm, traveling to departments from 6:00 pm – 7:00 pm
- Popcorn: in the Bistro from 2:30 pm – 4:00 pm
- Prize drawings Winners will be e-mailed and posted by the Bistro every day.
- Bonus breakfast, 6:30 to 10:00 a.m.
- Deadline for voting on employees photos is 3:00 pm
- Ice Cream Bars: Bistro from 2:00 pm – 3:30 pm
- Employee Assistance Fund, spin the wheel for NEW prizes: in the Bistro from 11:30 am – 12:30 pm\
- Prize drawings, winners will be e-mailed and posted by the Bistro every day.
- Photo Contest Winner Announced
Finally, on Friday:
Wear jeans on Friday, May 13, by making a $5.00 donation to the Employee Assistance Fund. Bring exact change to the HR Department any time Monday-Thursday. We’ll give you a blue ribbon to wear all day to show that you have earned the right to wear the jeans.
Each employee represents the image of the hospital, so please wear your best jeans. All proceeds to go to the Employee Assistance Fund.
Medical Laboratory Professionals Week, April 25 – 30, is a unique opportunity to increase public understanding of and appreciation for clinical laboratory personnel. There are more than 300,000 practitioners of clinical laboratory science in the United States.
Our Lab staff are an integral part of the healthcare team, yet the dedicated efforts of laboratory professionals often go unnoticed by the general public. Lab Week is a fun opportunity for the department to celebrate and be recognized for the contribution they make to the healthcare process. For the occasion, Lab staff participated in some fun and games, including a “Pin the Flagella on the Trichomonas” contest, as well as “Superhero Day,” where they were able to dress as their favorite hero. Please make sure to thank a lab employee for their dedication, even if you have to hunt them down in the basement to do so. They are truly an irreplaceable part of the PVMC family.
As many of you are aware, we recently lost one of our finest Medical Staff physicians, a physician and friend who through the years has touched the lives many in this community, who has made a difference to his patients, their families and his friends – Dr. Virgilio Licona.
Dr. Licona was a very special man and great physician. He enjoyed all aspects of Family Medicine and dedicated his career to caring for the underserved. Dr. Licona believed in the philosophy: “Healthcare is for people, not profit.”
Dr. Licona loved classical music and was a Broncos and Rapids fan. Of his family, Dr. Licona once said: “I am proud to have my wife, Barbara, two wonderful children, Marco and Tara, and beautiful grandchildren. I have no greater achievements.”
A service of remembrance and celebration honoring Dr. Licona will be held at Prairie View High School on Saturday, April 23, at 1:00 p.m. (12909 120th Ave., Henderson, CO). The family of Dr. Licona would be honored if you could join them for this special service. His obituary can be found here.
Your thoughts and prayers for the Licona family during this difficult time would be greatly appreciated.
The first interaction patients have often begins with the Patient Access team, which makes it incredibly important to have a friendly face to connect with.
We look for positive representatives with a friendly demeanor when hiring. Our team has goals centered on the exceptional patient experience. It has been proven that skills can be trained, but kindness and warmth must be present for the first impression. Our job is to ease the patient’s concerns in a caring and efficient manner.
In an average day, the Patient Access Team handles a variety of requests from many people including physicians, nurses and patients. Driving a positive patient experience… from scheduling, to insurance verification, to financial clearance and registration!
As we celebrate National Patient Access Week, we acknowledge our special goodwill ambassadors in Patient Access for setting the standard of care that all our hospital staff aspires to achieve.
I am very pleased to be part of such a wonderful team!
Vianey Alba, Patient Access Manager
March 19 is Certified Nurses Day, an annual worldwide event dedicated to celebrating certification and to promote continuing excellence in the nursing profession. Initially proposed by the American Nurses Credentialing Center, the day honors the birthday of the late Margretta “Greta” Madden Styles, an international pioneer of nursing certification who designed the first comprehensive study of nurse credentialing.
Certification validates a nurse’s specialty knowledge for practice in a defined functional or clinical area of nursing. According to data collected by the American Board of Nursing Specialties in 2014, more than 757,912 nurses in the United States and Canada held certifications, an increase of more than 74,228 certificants compared to 2013 survey data. These certifications were granted by 28 certifying organizations and represent 144 different credentials. Currently, more than 94,000 certified acute and critical care nurses hold AACN Certification Corporation’s credentials.
In addition, certification benefits patients and their families, validating that the nurse caring for them has demonstrated experience, knowledge and skills in the complex specialties of acute and critical care.
The following are a list of the ICU/ SDU certified nurses:
- Dianna Read, CCRN
- Rachel Fiorentino, CMSRN
- Joy Memmen, CCRN, CVRN
- Christy Moe, CCRN
- Janet Anderson, CCRN
- Michele Siem, CCRN