A key part of organizing for high reliability includes a preoccupation with failure. We are humans working in complex systems, and we are not expected to be error-free. Instead, we appreciate opportunities that we identify for improvement as we collectively try to prevent, detect and correct events that may cause associate and patient harm. We continually work to support our One Safety culture by making ourselves and the systems we work within more reliable and safe.
What do I report?
Report anything that went differently than you or the team would have expected. Also, if an error almost happens, report the Good Catch/Near-Miss, because we need to learn how to prevent the problem from occurring in the future.
Where do I report problems, errors and events?
SCL Health has an online reporting tool called PEARL (Practicing Event Accountability in RL). It is located on The Landing under ‘Applications’, and the link is called, ‘Safety Event Report (PEARL). If you need support with PEARL, please contact your local Risk Management/Safety/Quality Department.
How do I know that what I’ve reported is addressed?
Every submitted PEARL report is reviewed by at least three individuals, including managers/directors of involved areas. Reports are also sent for additional feedback from others when appropriate. Learnings from PEARL reports are shared across our organization at Daily Check-Ins, Unit Huddles, and other venues. Contact your local department/unit leaders for information on individual PEARL events and/or safety event trends.