Every once in a while it can be beneficial to take a break from your work day and broaden your perspective. Each week, we’ll be sharing a new TED Talk with topics that make you think. This week we feature a TED talk that explores why organizations should focus on intrinsic motivators for their employees. Click here to watch the video.
What do you know?
It is time to find out…Your Healthstream assignments are now available on your individual Healthstream Education account. Instructions on how to access your account are located under the Staff Development Department link on the intranet page. Assignments are made according to your job position and regulatory requirements. The information in the modules is important for you to know as an employee at PVMC. Please learn and use the information in your daily work.
If you have difficulty logging in, questions about the modules, or don’t feel you have the right modules please call Carol at ext. 1495 or Shari Engelhardt at ext. 1557. All Healthstream modules are due to be completed before April 30, 2013.
When it comes to communication, one of the most convenient methods is by email. But are we sending effective emails?
Let’s begin with the subject line. Your subject should grab the attention of your recipient, tell what the message is about, be search-friendly (keywords can be used for future searches on that subject), and only convey urgency when appropriate.
Try to limit your emails to one point per email to help with organization; this way, you and your recipient will easily be able to file the email, and you may get answers to short questions quickly. A concise, direct, and informative email contains sentences that are short and to the point, and includes all pertinent information.
Proofreading for grammar AND spelling is critical, and remember to limit your use of caps and bold letters.
You should CC only those who need to be included in your response. By stating expectations such as, “please call to discuss these options,” “I will send the appointment,” or “I look forward to your suggestions on the draft,” your recipient knows how to respond.
The use of an automated signature line including your contact information makes for an efficient process, and ensures that your audience knows your company, title, phone, and physical address.
Finally, be sure that you set a good example by regularly checking your own inbox and promptly responding as necessary.
(Editor’s note: this information was was recently shared at a team meeting by ICE Member Marlene Ching. The ICE Breaker’s Team felt this would be a great “ICE” information for you all!)
Doesn’t it feel great when someone says “please, thank you,” or “excuse me?” As opposed to “hey you,” “it’s about time,” or “move over!” A random survey was conducted here at PVMC in the past month regarding the meaning of the word, “Courteous.” The survey included employees and patients and the responses were all similar in that 95% of 54 participants answered; Respect. They want to be respected in that they want to be heard and acknowledged, not just seen.
Treating your peers and other staff with courtesy and being respectful towards others is so crucial to creating a positive work environment. A work-place coach from Seattle, Maureen Moriarty, provides a few pointers for employees:
~ Be considerate of others’ personal and work space.
~ Listen, wait until someone is finished before interrupting, you might learn something new.
~ Mind your manners; what we were taught in kindergarten still applies!
~ Think before you say something, will it offend someone?
~ Speak up and tell your co-worker when their negative behavior is affecting you. Ask them to stop.
~ Acknowledge that being condescending and passive aggressive is simply bad taste. Keep those ugly thoughts at bay! It can come back to haunt you!
~ Follow through on an issue or request.
~ Gossip. Remember, if you bad-mouth someone else behind their back, what do you think the person you are telling thinks of you?
~ Complain about work (or the company), it will never fail to rear its ugly head back at you.
~ Bring your personal problems to work; it will only create more problems.
~ Assume; try empathizing instead of judging someone.
~ Stereotype or profile your co-workers; we live in a culturally diverse country, everyone will have differences that will stand out.
Having a bad attitude, being rude and negative only brings more negativity. On the other hand, being polite and practicing good manners is contagious. Go ahead and give it a try, you might just like it!
Additional GroupWise Beginner classes have been scheduled through the end of April due to their popularity. This class is designed for employees who want to familiarize themselves with basic GroupWise functions such as using email, setting up the calendar, working with appointments, and setting up and using tasks and notes.
Class Dates Download GroupWise Flyer Here:
April 5 — 1:00 – 2:00 p.m.
April 21 — 10:00 – 11:00 a.m.
April 27 — 2:00 – 3:00 p.m.
*Each class is limited to 5 people, as the IS training room can only accommodate this many people. The IS training room is located on the Garden Level.
Prior to signing up for the class be sure you get your Director to sign the payroll approval form. The form needs to be sent to payroll prior to the class. Please register through Healthstream.