While rounding towards the end of her shift last night, Singmi, a CNA in our MST department, became concerned when a patient told her “I don’t feel right.” Singmi quickly alerted a nurse, Tasha, who checked the patient and discovered a potentially life-threatening issue. Tasha called a RAT, and the patient was quickly stabilized. The great instincts and quick actions of these two people meant that the patient’s issue was solved before it became a bigger and more serious situation. Thank you Singmi and Tasha – your care and skills saved the day, and we appreciate how deeply you care for your patients on a daily basis!
Please understand how absolutely vital and important your SCL Health – Platte Valley Medical Center Oncology Department is to our community. It is without reservation that I say that this department and its amazing staff is what is allowing additional precious time with our incredible Mother, Melody Thompson.
Fighting Stage IV Ovarian Cancer for two years would not have been an option without this department. She would have had to continuously travel outside of her comfort zone and endure long days of chemotherapy and continuous follow-up visits in an unknown and stressful atmosphere. Many “rural residents”, herself included, may have decided to forgo the urban options.
We would like to name each and every physician/nurse/staff that have and continue to care for their patients at Platte Valley Medical Center
Dr. William E. Lee, Dr. Levandovsky, Mareeka, Lori, Rikki, and Trish
There are no words that can convey my gratitude to this Department and its staff. Thank you. Thank you SCL Health.
“When I was at PVMC last week I locked my keys in the my car. It was not good and I was needing to get to another meeting in Fort Collins that afternoon. I went to the front desk and Soledad was amazing at helping me out! She called around the hospital to see if someone could help me, but no luck there. She then called her family member who was a lock smith who was able to come in 15 minutes to open the door! I had told Soledad my phone and bank card were also in the car, but I would get cash to pay the lock smith once the car was open. The best thing was Soledad shared with me some beautiful chocolate cover strawberries she had been given! A true delight! While I was waiting, Soledad was getting off her shift. She came over and checked on me and offered to pay the bill should there be an issue! I assured her all was well and thanked her for her time and effort. What Soledad did not know is that my father had died the previous week and it had been a very long week for me. Her kindness was such a gift and she is the perfect ambassador for PVMC in the front lobby. I wanted to make sure you were aware of this gift of a person greeting people as they entered PVMC, she certainly was to me!
Regional Donation Consultant – Donor Alliance
**If you have received a great patient compliment or story, we want to hear about it. Please share it with Evelyn Wiant at email@example.com or 303-498-1481.
This week we received a lovely thank you card from Tasha VanMeter, the executive director of Joyful Journeys, and signed by herself and her children. In case you have a little trouble reading the handwriting (or the silver gel pen) the card says:
Thank you sooo much Platte Valley Medical Center!! You really helped make Christmas happen this year for lots of children. Thanks a million
Tasha & Joyful Journeys
Have a very Merry Christmas and a Happy New Year!
Hope you have a joyful holiday season
The following email was sent to Wendy Colon from a former patient who arrived in the ED:
I was on a business trip last Monday the 28th from Nashville to Denver. I had received a myelogram Friday, and thought I had recovered sufficiently for the trip. Halfway through the flight I found out I was wrong, and ended up with the most excruciating headache, nausea, and overall weakness I’ve ever felt. I ended up in the Platte Valley Emergency room, and was attended to by Dr. Ryan Klemt, and a staff full of professional, friendly, compassionate team members I have ever met.
After finding out I wasn’t from the area, they went out of their way to make me feel “at home” as much as you could under those circumstances. They took care of me in about 3 hours, gave me several medications, and I ended up sleeping the rest of the day in my hotel room.
After waking up the following day, and heading towards a meeting I was to attend, I had another re-occurrence of the same issue. I called the emergency room, arrived, and was readmitted. This time a “blood patch” was performed, which solved the problem. Again, everyone I encountered was extremely nice, professional and truly cared about their profession.
Although I wasn’t able to attend any of the day and a half meetings I was scheduled for, I ended up meeting a team of professionals, who truly made a difference to me in my time of need.
I’ve cast a vote for “Best emergency room staff away from home” . Please pass along my thanks to everyone working those two days, I am eternally grateful.
Great job ED staff!
We recently received a thoughtful Share-A-Compliment from a patient’s family member. We also received a beautiful card from another patient’s loved one. We would like to share them both with you and thank care staff, plus Ulla and Brian for their dedication to excellent care.
To All Care Staff:
From the ER to the M/S/P Unit, everyone has been kind, friendly, caring, and attentive. Not one distracted or uncaring face was seen. It is noticed and appreciated.
From a thoughtful card:
On one of the worst days of my life, two employees of PVMC were so supportive and comforting. Both Ulla, the Nursing Supervisor, and Brian, a Nurse in the ED, were comforting to me. My boyfriend was brought in by ambulance in the early hours of September 16. He subsequently died. Ulla and Ben explained things, listened to me remember my boyfriend, let me cry, and let me spend time with him. They are both to be commended in helping me to get through the worst hours ever. They are true assets to your organization.
Thanks to All Who Helped in Our Time of Mourning
I cannot begin to express my gratitude for the outpouring of love and support that has been shown to my family after the loss of my daughter, Lesley Moore Franco. Friends, many of whom we hadn’t seen in over 10 years, dropped everything to attend the services. Friends drove hundreds of miles through the night with small children to be here. Family immediately boarded planes, and those that could not, shared stories and comforting words from long distances.
Heartfelt hugs were delivered from hundreds of miles away from friends who never had the opportunity to meet Lesley but shared our grief as their own.
The dinner table was covered in beautiful flowers, the house smelled amazing, there was warm food and warm conversation, singing into the moonlight and reminiscing. Some have come to my parents’ house feeling lost, confused, camping out on the floor or just offering their warmth and presence as we all wonder through this earth shattering, confusing time together.
Those that have continued to call and text every day, understanding completely that there may not be a response: please know your efforts are so appreciated. For each one of you that paused in the hustle and bustle of daily life to take the opportunity to tell someone you love him or her, those who stood in the rain as we laid her to rest, we are eternally grateful for you all.
Lesley would have been overwhelmed by your love. The impact she had on those around her is summed up beautifully by the extraordinary bravery of a very special 13-year-old girl who wrote and sung the following song at her graveside service:
“The best thing I could’ve done was love her and pray that’ll see just one more day, I got to see her true colors they shined brighter than the sun. I never thought this would happen to us, but now we know that it’s done, I’ll miss you and you know that I’ll never let you go because I heard a voice say it’s gonna be okay, it’s gonna be okay.
I can’t describe the words on my mind and the feeling in my heart, she loved life to the fullest and never once did she complain, but when it came down to it all I knew something wasn’t right and now all I can say is I’ll miss you, and you know that I’ll never let you go because I heard a voice say it’s gonna be okay, it’s gonna be okay.
I’ll never let you go it’s gonna be okay, we’ll miss you and you know we will never let you go, So here’s the day that we thought would never come, we’re here crying, holding, your memories close, You were like another Mother to me, I remember when you held me close and it made me think it’s gonna be okay.”
On behalf of my family, our sincerest thanks.
Timmie Moore – Oncology
The Foundation received a loaf of banana, prune, and pecan bread through a “Random Act of Baking” and this bread is out of this world. It is sooo moist and has the best flavor ever! I am sorry that Marcie was not here to share in the indulgence, but I did save her a piece…….maybe.
Thank you to our Random Act of Kindness Chef. It was a pleasant surprise and very much appreciated!!
Editor’s Note: If you would like to publicly thank “someone” for their random act of kindness, send stories and photos to Evelyn at firstname.lastname@example.org.
At the end of June, I found myself in the midst of a medical emergency. Over the course of 12 long hours, I visited our ED twice and on the third visit was admitted to MedSurg; I eventually ended up in surgery for a minor procedure. I’m sharing my story because I couldn’t be happier with the care I received here. Each of the employees and physicians that cared for me showed nothing less than deep concern for my well-being, compassion for my personal crisis, and exceptional professionalism. Thank you.
My wife was by my side through much of this experience. She works for another local hospital and expressed to me that she was so impressed by the care given to me that she can only hope that her hospital keeps pace with the outstanding care provided at PVMC.
Being in pain is a terrible thing. Those who cared for me knew how to tend to me while protecting my dignity and respecting my needs, all while delicately guiding me through my crisis. This experience has given me renewed faith in our decision to seek Planetree designation. Thank you one and all for being a part of PVMC. I am proud of the remarkable job you each perform on a daily basis.
Truck or Treat
We want to thank those of you who came to the 2012 Truck or Treat event at Brighton Fire Station 51 this past Saturday. We participated in the event again this year along with our FD counter-parts. In addition to our “haunted dungeon” ambulance display, PETE was there in his Halloween costume. We had lots of fun. The FD tells us the community attendance was almost triple what it was last year. Check out the ambulance service Facebook page for some photos of the event.
Thank you to everyone who participated in the Med-Surg-Peds Bake Sale to raise funds to support a fellow staff member and her family. The husband of Amanda Thomas, a night shift nurse, recently underwent surgery for stage 3 colon cancer and began chemotherapy after a 3 week hospitalization.
We had an incredible amount of baked goods donated and raised over $1,200 through the baked goods, raffle tickets, and bracelets sold.
I’m so proud of this group’s accomplishments to date. There’s been so much effort placed on improving the care of patients experiencing acute stroke over this past year. This is one of those times where a new service introduction truly hits the mark in terms of the community need. Stroke remains the 4th leading cause of death in the US and is the leading cause of disability. Fewer than 20% of hospitals are stroke certified. PVMC’s movement toward TJC designation represents a tremendous commitment from our board, to administration, to our staff, physicians, and ultimately to our patients. Our nurses, clinicians, and allied health partners have been incredible through this whole process to date! The letter that follows, recently received from the wife of a stroke patient, shows how very important this service is to our community.
To Whom It May Concern:
My husband was brought into the ER on 7/16 in very bad shape. The ER Dr. RN (Kathy, I think) and staff were incredible. John had had a stroke and they saved his life. I did not get everyone’s name but I want all of them to be recognized. What a team!
Our experience with them and the staff on the stroke wing was exceptional. Bree, stroke director or coordinator was so special. Kat, RN, was terrific! Patty, CAN was so terrific. Rob, RN – wonderful. Brian, nurse from Sound Physicians … great. Caleb, nurse, Sarah, Jolyn, PT.
We were so impressed with the service we received in the ER and on the stroke wing. Everyone was responsible for saving John’s life. Dr. Brizendine and Dr. Lehman were exceptional. Thanks Dr. Lehman for getting us into Spalding Rehab. What a difference that made. I’ve been able to care for him at home and he learned how to manage his vertigo. We are just waiting to see the cardiovascular surgeon to take care of his left side.
Thanks to all of you. We are so thankful and appreciative. I’m sorry if we’ve missed some names but things were such a blur. You all are a great team and work so well together.
John and Cheryl
P.S. You all are responsible for saving John’s life.