We’ve worked hard to make sure the eSummit with Epic & Business Systems transition goes as smoothly as possible, but our patients may notice the increased activity and there may be some unavoidable delays.
*Patients may notice:
- It will take a little longer to enter patient information as we begin using eSummit.
- We may need to ask for information patients have provided in the past. They may be used to us already having that information in our records.
- Super Users wearing florescent green vests. They may have questions about what is going on in the hospital.
If a patient asks you about the transition, here are some tips for communicating with them. Please use this scripting as needed:
On June 1, we are joining the world’s largest Electronic Medical Records (EMR) system called Epic. This transition will take place during your visit. We already know how to use an electronic medical record, but it may take us a bit longer than usual as we begin using this new system. You will be asked for information you have provided in the past, including your ID and insurance card. This is to ensure your safety and make sure your information is correct in our system. Thank you for your patience with us as we move to the new system together.
Suggested Script Regarding Longer Wait Times:
You may experience longer wait times than normal due to this system change. Our goal is to be back to normal soon. Thank you for your patience during this transition.