“When I was at PVMC last week I locked my keys in the my car. It was not good and I was needing to get to another meeting in Fort Collins that afternoon. I went to the front desk and Soledad was amazing at helping me out! She called around the hospital to see if someone could help me, but no luck there. She then called her family member who was a lock smith who was able to come in 15 minutes to open the door! I had told Soledad my phone and bank card were also in the car, but I would get cash to pay the lock smith once the car was open. The best thing was Soledad shared with me some beautiful chocolate cover strawberries she had been given! A true delight! While I was waiting, Soledad was getting off her shift. She came over and checked on me and offered to pay the bill should there be an issue! I assured her all was well and thanked her for her time and effort. What Soledad did not know is that my father had died the previous week and it had been a very long week for me. Her kindness was such a gift and she is the perfect ambassador for PVMC in the front lobby. I wanted to make sure you were aware of this gift of a person greeting people as they entered PVMC, she certainly was to me!
Regional Donation Consultant – Donor Alliance
**If you have received a great patient compliment or story, we want to hear about it. Please share it with Evelyn Wiant at email@example.com or 303-498-1481.