With construction in full force on the 3rd floor, patients have begun to ask questions and have concerns about the noise.
Please remember to give communication cards with earplugs to each patient on your unit to minimize their frustration. Each team should have cards to pass out, but if you need more, connect with Marketing (x1481).
Here’s some scripting which may help you:
‘‘While you’re here in the hospital, you may hear loud construction noise at times. This is because we’re doing a lot of renovations and are building 28 new patient rooms on our 3rd floor.
Here’s a card with more information as well as some ear plugs to help reduce the noise and discomfort. Please let me know if there’s anything else I can do to make your stay the best it can be.’’
We have additionally added more signage on the third floor for visitors and will continue to send out information about the project.